Privacy policy
This policy explains what personal data Triple Rev Pte. Ltd. ("Triple Rev", "we") collects when you use triplerev.com, go.triplerev.com and our booking pages, why we collect it, and the choices you have. We handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).
What we collect
- Contact details you give us: name, email address, phone number, company or store name, and anything you write in a booking or contact form.
- Business information you share on a call: revenue, costs, advertising spend and similar figures, used only to advise you.
- Programme records if you enrol: enrolment details, invoices and payment status, attendance, and the materials you submit for review.
- Technical data: IP address, browser and device type, pages visited and the source you arrived from, collected through cookies and similar technologies described below.
How we use it
- To schedule and run Growth Diagnosis calls and follow up on them.
- To deliver the Ecom Growth OS programme, including access to lessons, live calls and the community.
- To invoice and collect payment.
- To send you information about the programme and related content. You can opt out at any time using the link in any email or by writing to us.
- To measure and improve our website and advertising.
Cookies and advertising measurement
Our pages use the Meta Pixel and related Meta Business Tools. These set cookies and send Meta (Meta Platforms, Inc. and its affiliates) information about your visit, such as the pages you viewed and whether you booked a call, so that we can measure our advertising and show relevant ads on Facebook and Instagram. Meta may combine this with information it already holds about you under its own privacy policy. You can limit ad personalisation in your Facebook and Instagram ad settings, and block cookies in your browser.
Who we share it with
We use service providers to run the business. They process personal data only on our instructions:
- HighLevel (CRM, booking calendar, website hosting and email).
- Meta Platforms (advertising measurement, as above).
- Airwallex (payment processing and invoicing).
- Slack and Google Workspace (community, email and documents).
Some of these providers store data outside Singapore. Where they do, we ensure they are bound to a standard of protection comparable to the PDPA. We do not sell personal data.
How long we keep it
Call and enquiry records are kept for up to two years after our last contact. Enrolment, invoice and payment records are kept for as long as the law requires, currently five years for accounting records in Singapore. Marketing consent is kept until you withdraw it.
Your rights
Under the PDPA you may ask to access or correct the personal data we hold about you, and you may withdraw consent to its use. Write to us at the email address below. We respond within thirty days. Withdrawing consent for data we need to deliver a programme you have enrolled in may mean we cannot continue to deliver it.
Security
Access to personal data is limited to the people who need it to do their work, and every tool we use is protected by two-factor authentication.
Changes
We will post any changes to this policy on this page and update the effective date.
Contact and Data Protection Officer
Triple Rev Pte. Ltd.
hello@triplerev.com